Please Help a Fellow Fan!

[JakeAndrew77]

I am very angry that I cannot use this. If it is a write protection issue, then why would it still bring that up, if I have installed it on a regular CDrom drive?

 

My fellow Game enthusiast, lend me your brains! I really want to play this game, so, I am releasing my computer Specs for you to observe, and tell me if there is anything that you can recommend. The following Dxdiag report should give you everything you need, and also I have removed non vital information from it, in order to shorten the actual. I am out of ideas, and really, if there is some kind of work around, then perhaps I need to do that. Otherwise, I am screwed because Hastings doesn't have a very good return policy.

Thanks

 

System Information

------------------

Time of this report: 5/3/2005, 14:15:28

Machine name: ANDREW

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)

Language: English (Regional Setting: English)

System Manufacturer: Compaq Presario 061

System Model: PS515AA-ABA SR1308OM NA510

BIOS: Phoenix - Award BIOS v6.00PG

Processor: AMD Athlon 64 Processor 3200+, MMX, 3DNow, ~2.2GHz

Memory: 1024MB RAM

Page File: 193MB used, 3731MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.2180 32bit Unicode

 

------------

DxDiag Notes

------------

DirectX Files Tab: No problems found.

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

 

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

 

---------------

Display Devices

---------------

Card name: RADEON 9600 Family (Microsoft Corporation)

Manufacturer: ATI Technologies Inc.

Chip type: RADEON 9600 XT AGP (0x4152)

DAC type: Internal DAC(400MHz)

Device Key: Enum\PCI\VEN_1002&DEV_4152&SUBSYS_00021002&REV_00

Display Memory: 128.0 MB

Current Mode: 1024 x 768 (32 bit) (75Hz)

Monitor: COMPAQ FS7600 Color Monitor

Monitor Max Res: 1280,1024

Driver Name: ati2dvag.dll

Driver Version: 6.14.0010.6462 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 8/4/2004 01:56:42, 201728 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: ati2mtag.sys

Mini VDD Date: 8/3/2004 23:29:28, 701440 bytes

Device Identifier: {D7B71EE2-0212-11CF-8C6A-0820A1C2CB35}

Vendor ID: 0x1002

Device ID: 0x4152

SubSys ID: 0x00021002

Revision ID: 0x0000

Revision ID: 0x0000

Video Accel: ModeMPEG2_C ModeMPEG2_D

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

 

-------------

Sound Devices

-------------

Description: Realtek AC97 Audio

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_2A05103C&REV_A0

Manufacturer ID: 65535

Product ID: 65535

Type: WDM

Driver Name: ALCXWDM.SYS

Driver Version: 5.10.0000.5730 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 10/1/2004 19:24:02, 2279424 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Full

Cap Flags: 0xF5F

Min/Max Sample Rate: 100, 192000

Static/Strm HW Mix Bufs: 33, 32

Static/Strm HW 3D Bufs: 33, 32

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: Yes, Yes

I3DL2 Listen/Src: Yes, Yes

Sensaura ZoomFX: No

Registry: OK

Sound Test Result: Not run

 

---------------------

Sound Capture Devices

---------------------

Description: Realtek AC97 Audio

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: ALCXWDM.SYS

Driver Version: 5.10.0000.5730 (English)

Driver Attributes: Final Retail

Date and Size: 10/1/2004 19:24:02, 2279424 bytes

Cap Flags: 0x41

Format Flags: 0xFFF

 

-----------

DirectMusic

-----------

DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS

DLS Version: 1.00.0016.0002

Acceleration: n/a

Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port

Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal

Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal

Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal

Registry: OK

Test Result: Not run

 

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x1039, 0x7001

| Matching Device ID: usb\root_hub

| Service: usbhub

| Driver: usbhub.sys, 8/3/2004 16:00:00, 57600 bytes

| Driver: usbd.sys, 8/3/2004 16:00:00, 4736 bytes

 

----------------------------

DirectPlay Service Providers

----------------------------

DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)

DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)

DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)

DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)

Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)

IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)

Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

 

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run

DirectPlay Test Result: Not run

Registry: OK

 

-------------------

DirectPlay Adapters

-------------------

DirectPlay8 Modem Service Provider: Agere Systems PCI Soft Modem

DirectPlay8 Serial Service Provider: COM1

DirectPlay8 TCP/IP Service Provider: Odyssey Net - IPv4 -

 

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 161.7 GB

Total Space: 185.4 GB

File System: NTFS

Model: WDC WD2000BB-00GUA0

 

Drive: D:

Free Space: 0.7 GB

Total Space: 5.4 GB

File System: FAT32

Model: WDC WD2000BB-00GUA0

 

Drive: G:

Free Space: 6.7 GB

Total Space: 9.8 GB

File System: NTFS

Model: n/a

 

Drive: E:

Model: HP DVD Writer 540b

Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/3/2004 16:00:00, 49536 bytes

 

Drive: F:

Model: LG CD-ROM CRD-8400B

Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/3/2004 16:00:00, 49536 bytes

 

--------------

System Devices

 

Name: Realtek AC'97 Audio

Device ID: PCI\VEN_1039&DEV_7012&SUBSYS_2A05103C&REV_A0\3&61AAA01&1&17

Driver: C:\WINDOWS\system32\ksuser.dll, 5.03.2600.2180 (English), 8/4/2004 01:56:44, 4096 bytes

Driver: C:\WINDOWS\system32\ksproxy.ax, 5.03.2600.2180 (English), 8/4/2004 01:56:58, 130048 bytes

Driver: C:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.2180 (English), 8/4/2004 00:15:22, 140928 bytes

Driver: C:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.2180 (English), 8/4/2004 02:08:00, 60288 bytes

Driver: C:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.1364 (English), 3/16/2004 03:41:52, 135040 bytes

Driver: C:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.2180 (English), 8/4/2004 02:08:04, 48640 bytes

Driver: C:\WINDOWS\system32\wdmaud.drv, 5.01.2600.2180 (English), 8/3/2004 23:00:00, 23552 bytes

Driver: C:\WINDOWS\system32\drivers\ALCXWDM.SYS, 5.10.0000.5730 (English), 10/1/2004 19:24:02, 2279424 bytes

Driver: C:\WINDOWS\system32\ALSNDMGR.CPL, 2.02.0000.0034 (English), 9/21/2004 00:20:44, 16121856 bytes

Driver: C:\WINDOWS\ALCXMNTR.EXE, 1.05.0000.0000 (English), 9/7/2004 22:47:52, 57344 bytes

 

Name: SiS Accelerated Graphics Port

Device ID: PCI\VEN_1039&DEV_0002&SUBSYS_00000000&REV_00\3&61AAA01&1&08

Driver: C:\WINDOWS\system32\DRIVERS\SISAGPX.SYS, 7.02.0000.1170 (English), 7/18/2003 18:58:20, 36992 bytes

 

Name: RADEON 9600 SERIES - Secondary

Device ID: PCI\VEN_1002&DEV_4172&SUBSYS_00031002&REV_00\4&D15F358&0&0108

Driver: C:\WINDOWS\system32\DRIVERS\ati2mtag.sys, 6.14.0010.6462 (English), 8/3/2004 23:29:28, 701440 bytes

Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0003 (English), 2/22/2005 21:22:48, 36864 bytes

Driver: C:\WINDOWS\system32\ati2dvag.dll, 6.14.0010.6462 (English), 8/4/2004 01:56:42, 201728 bytes

Driver: C:\WINDOWS\system32\ati2cqag.dll, 6.14.0010.0233 (English), 8/4/2004 01:56:42, 229376 bytes

Driver: C:\WINDOWS\system32\Ati2mdxx.exe, 6.14.0010.2494 (English), 2/22/2005 21:33:46, 25088 bytes

Driver: C:\WINDOWS\system32\ati3duag.dll, 6.14.0010.0231 (English), 8/4/2004 01:56:42, 1888992 bytes

Driver: C:\WINDOWS\system32\ativvaxx.dll, 6.14.0001.0009 (English), 8/4/2004 01:56:42, 516768 bytes

Driver: C:\WINDOWS\system32\atiicdxx.dat, 1/18/2005 18:05:36, 79320 bytes

Driver: C:\WINDOWS\system32\ATIDDC.DLL, 6.14.0010.0005 (English), 2/22/2005 21:33:12, 53248 bytes

Driver: C:\WINDOWS\system32\atitvo32.dll, 6.14.0010.4100 (English), 2/22/2005 21:22:43, 17408 bytes

Driver: C:\WINDOWS\system32\ativcoxx.dll, 6.13.0010.0005 (English), 11/9/2001 09:01:04, 24064 bytes

Driver: C:\WINDOWS\system32\ati2evxx.exe, 6.14.0010.4113 (English), 2/22/2005 21:33:35, 352256 bytes

Driver: C:\WINDOWS\system32\ati2evxx.dll, 6.14.0010.4113 (English), 2/22/2005 21:33:40, 61440 bytes

Driver: C:\WINDOWS\system32\atipdlxx.dll, 6.14.0010.2493 (English), 2/22/2005 21:33:57, 94208 bytes

Driver: C:\WINDOWS\system32\Oemdspif.dll, 6.14.0001.0012 (English), 2/22/2005 21:33:51, 73728 bytes

Driver: C:\WINDOWS\system32\ati2edxx.dll, 6.14.0010.2496 (English), 2/22/2005 21:33:44, 39936 bytes

Driver: C:\WINDOWS\system32\atikvmag.dll, 6.14.0010.0014 (English), 2/22/2005 21:23:15, 131072 bytes

Driver: C:\WINDOWS\system32\ATIDEMGR.dll, 1.01.1879.40159 (English), 2/22/2005 22:18:40, 212992 bytes

Driver: C:\WINDOWS\system32\atifglpf.xml, 12/3/2004 22:11:56, 9490 bytes

Driver: C:\WINDOWS\system32\atioglxx.dll, 6.14.0010.4955 (English), 2/22/2005 21:55:55, 6713344 bytes

Driver: C:\WINDOWS\system32\atiiiexx.dll, 6.14.0010.4004 (English), 2/22/2005 22:46:11, 299008 bytes

 

Name: RADEON 9600 Family (Microsoft Corporation)

Device ID: PCI\VEN_1002&DEV_4152&SUBSYS_00021002&REV_00\4&D15F358&0&0008

Driver: C:\WINDOWS\system32\DRIVERS\ati2mtag.sys, 6.14.0010.6462 (English), 8/3/2004 23:29:28, 701440 bytes

Driver: C:\WINDOWS\system32\ati2dvag.dll, 6.14.0010.6462 (English), 8/4/2004 01:56:42, 201728 bytes

Driver: C:\WINDOWS\system32\ati2cqag.dll, 6.14.0010.0233 (English), 8/4/2004 01:56:42, 229376 bytes

Driver: C:\WINDOWS\system32\ati3d1ag.dll, 6.14.0010.4071 (English), 8/4/2004 01:56:42, 870784 bytes

Driver: C:\WINDOWS\system32\ati3duag.dll, 6.14.0010.0231 (English), 8/4/2004 01:56:42, 1888992 bytes

Driver: C:\WINDOWS\system32\ativvaxx.dll, 6.14.0001.0009 (English), 8/4/2004 01:56:42, 516768 bytes

[Slaughter]

The game hangs when you try to start it? You could try adding the latest ATI drivers for one.

[JakeAndrew77]

The game hangs when you try to start it? You could try adding the latest ATI drivers for one.

 

Okay, latest driver installed, and now it runs, until you try to start a game, and then it says: Application Crashed application violation reading from Address: 0x0000000! and then some other numbers and then wall 6. Whats going on with this? By the way, thanks for the advice on the driver.

[Kizmiaz]

Eh, this is a longshot but I see that you have an Athlon.

Maybe the power supply cant do the work properly?

Is this the only game with problems?

 

On most newer boards you can enter the bios or run some program from the desktop that allows you to monitor the hardware. The volt values should not go below -10 % . At least that what I've been told when I had the same problems. (Not with AM though, but I could't run any 3D games)

[Slaughter]

I am starting to suspect that Aftermath has some trouble with SP2. I suggest you take a look at the official support page. If you can't find the answer there, send an e-mail to the address listed at the bottom of the page.

[JakeAndrew77]

I am starting to suspect that Aftermath has some trouble with SP2. I suggest you take a look at the official support page. If you can't find the answer there, send an e-mail to the address listed at the bottom of the page.

<{POST_SNAPBACK}>

 

Thanks for the great info. Unfortunately, well, they don't have anything valid to deal with the problem on the support page, so it looks like I am going to have to take it directly to them. I really have heard great things about this game, so you can understand my disappointment if I don't get to actually play it. lol. Anyway, I will keep you updated, and post whatever resolution for the problem here on the forum, just in case anyone else has the same problem.

 

JakeAndrew77

[JakeAndrew77]

Okay guys, I have found a working solution to the problem, and without the need to contact technical support. Just had to tinker with the system a little bit to find a working solution. So here is the Solution:

 

First and foremost, you are absolutely correct in that SP2 is the main problem here. From what I have learned from some of my more 'learned' pupils that work with these problems all the time, it is because that SP2, is designed to change the memory locations automatically in order to make faster processes. However, this corrupts the program, during installation. So, what I suggest is do exactly like I did, and update all your drivers first. Then, uninstall the program and go into your program file, and delete the remainding folder under Altar. After you have completed this process, and in order to play the game, you have to make a clean boot. In order to do this, follow the following.

 

Click on Start,

Scroll up to run, and type msconfig. this will bring up the system configuration utility

on the first page under selective startup, you will find the following with buttons to the left of them:

Process SYSTEM.INI FILE

Process WIN.INI FILE

Load system services

Load startup items.

 

You will need to unselect all of these processes, WITH THE EXCEPTION OF load system services.

 

The next step, is to follow the tabs at the top, until you come to services. Click the tab, and at the bottom of the page, check the box next to hide all microsoft services. Then, click the disable all button. after you have done this, you can click the apply, and then close button, it will then prompt you to restart. restart, and now you can install the program without problem, BUT YOU must remember, it would behoove you to also play in during a clean boot session (I also found that Norton Antivirus gives me a little trouble as well). To return you back to your computers original configuration, simply complete the reverse, using the system configuration utility.

 

I want to Thank you all for your help, and I hope that I won't have any more problems, but if I do, I will know where to go.

[Slaughter]

Thanks for sharing mate! Enjoy the game!

[Kizmiaz]

Glad it's working allright. Sounds a bit tedious to play tough .

I am starting to suspect that Aftermath has some trouble with SP2...

I just installed AM today on WinXP SP2 and had no problems whatsoever. Just installed, patched & played (tutorial). System as follows:

 

------------------

System Information

------------------

Time of this report: 5/8/2005, 09:44:09

Machine name: ELECTRIC_SLAVE

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)

Language: Swedish (Regional Setting: Swedish)

System Manufacturer: 775V8

System Model: 775V88

BIOS: Default System BIOS

Processor: Intel

[Kret]

By the explanation and the process on how to get it to work, it might not be SP2, but rather any of the processes that he removes from the startup config.

[Slaughter]

Thanks for the heads up Kizmiaz!